Refund and Cancellation Policy

Contract controls

Because our work may include customized professional, technical, staffing, operational, project, or managed services, the applicable signed proposal, order form, statement of work, or agreement controls pricing, milestones, acceptance, cancellation, refunds, credits, and termination.

Configured policy

Fees, deposits, refunds, credits, cancellation rights, and project termination terms are governed by the applicable proposal, statement of work, order form, or written agreement. Unless expressly stated otherwise in writing, completed services and non-recoverable third-party costs are non-refundable.

Deposits and advance payments

Deposits or advance payments may reserve capacity, fund onboarding, cover procurement, or begin work. Unless a written agreement states otherwise, amounts already applied to performed work, committed capacity, licenses, materials, travel, subcontractors, transaction fees, or other non-recoverable costs are not refundable.

Cancellation requests

Submit cancellation requests in writing to info@lumexagloballlc.com. A request is not effective until acknowledged. The client remains responsible for completed work, approved work in progress, committed resources, and applicable cancellation charges.

Service concerns

Promptly describe any material service concern with relevant evidence. We may investigate and, where appropriate, correct work, reperform an affected portion, issue a contractual service credit, or provide another remedy stated in the agreement.

Payment disputes

Contact us before initiating a payment dispute so the matter can be reviewed. Fraudulent or abusive chargebacks may result in suspension, collection activity, and recovery of permitted costs.

Contact us

Questions about this policy may be directed to:

Review notice: This document is generated from configurable business information and is intended as a starting template. It is not legal advice and does not guarantee compliance with any law. Have qualified counsel review it before publication and whenever your practices or applicable laws change.